I have been here twice and Julie has expertly corrected a bad cut from Hair Cuttery.
Great Service!
My daughters(Mia and Noelle) and I had a lovely experience at Nova Hair Salon and Spa. Mia and Noelle had mani/pedis done with great pampering and care. I had highlights, hair cut, and waxing done. I love my color and new short style. Julia and Elsy were the utmost professionals and made our visit a wonderful one. We will definitely be back soon!
I'm giving a 3 because the manager was very nice, but how the appointment was setup is why I'm not giving a 5. I'm disappointed. I recently moved, needed a new salon, and this place was only 4 minutes away from me. I saw good reviews and looked at the pictures from Facebook. This place seemed great. As a birthday gift to myself I set up a hair appointment 2 weeks ago. When I spoke to the assistant I explained I wanted to have my hair colored. She explained I would have to have a consult before they do my hair. I said I understood and offered to make my consult a week before my actual appointment. She explained that there was no need for that and that I could get my consult and hair done all on the same day as long as my hair is healthy. I rearrange my whole day to having my hair done. Like I said this was my birthday gift to myself so I have been excitedly lookin forward to this. I walk in and meet the mananger. She talks to me about my color choice is difficult which I understand and was open to discuss options which we didn't really get to because what threw me off was her explaining that I would have to set up another time to come in to start the process. I explained what I was told over the phone about having it all done today. Nope the assistant decided that even though telling me I could have my hair taken care of today that she was still only putting me under a consult and booking the stylist up the rest of the day. The manager did try to apologize and thank you for trying, but I will not be returning. I would rather drive an hour back to where I used to live to find a place there that won't lie than attempt another appointment. It's not worth getting excited all over again with a new appointment only to have it happen again. So happy birthday to me and thanks.
I have found my new Salon
Very happy with my cut from Elsy. Will definitely return!
She and her Sister are so nice.....very relaxing atmosphere...
Nova Hair Salon And Spa is a US Hair Care Studio based in Laurel, Maryland. Nova Hair Salon And Spa is located at 925 Fairlawn Ave Suite 109, Laurel, MD 20707, USA.
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